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JOB OFFER: customer support engineer

JOB OFFER: customer support engineer

We are looking for a candidate with IT technical background and customer orientation and familiarity with CRM and ticketing systems


Situm, a worldwide leader in the market of indoor and outdoor positioning, seeks to incorporate a customer support engineer to work with its support team

Situm offers

  • A highly innovative and challenging environment, where you will be able to work side by side with top professionals to solve problems of users and companies from all around the world.
  • An organization young enough that you will acquire responsibilities and evolve in your career, but mature enough that you will make contacts from local and global top companies.
  • A high degree of autonomy and decision-making freedom, which will allow you to develop your own initiatives to improve our products.
  • A work policy based on open communication, effective coordination, and mutual trust and respect. No more long hours due to poor management.
  • A flexible work schedule and holiday policy, that favors a proper work-life balance.

As a customer support representative, you will be expected to develop the following functions and responsibilities

  • Act as a liaison, providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnosis, troubleshoot and identify solutions to resolve system issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Generate sales leads from interaction with the customers.
  • Build sustainable relationships and trust with customer accounts through open, proactive and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.

Requirements of the candidate

  • Client-facing experience.
  • Familiarity with CRM and ticketing systems.
  • Customer orientation.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • IT technical background.

If you are interested send an email to jobs@situm.es with the following code on the subject: [2018/01/29-CSE]

Documents attached


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