Situm Blog

JOB OFFER: customer support engineer

JOB OFFER: customer support engineer

We are looking for a candidate with IT technical background and customer orientation and familiarity with CRM and ticketing systems

Situm, a worldwide leader in the market of indoor and outdoor positioning, seeks to incorporate a customer support engineer to work with its support team

Situm offers

  • A highly innovative and challenging environment, where you will be able to work side by side with top professionals to solve problems of users and companies from all around the world.
  • An organization young enough that you will acquire responsibilities and evolve in your career, but mature enough that you will make contacts from local and global top companies.
  • A high degree of autonomy and decision-making freedom, which will allow you to develop your own initiatives to improve our products.
  • A work policy based on open communication, effective coordination, and mutual trust and respect. No more long hours due to poor management.
  • A flexible work schedule and holiday policy, that favors a proper work-life balance.

As a customer support representative, you will be expected to develop the following functions and responsibilities

  • Act as a liaison, providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnosis, troubleshoot and identify solutions to resolve system issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Generate sales leads from interaction with the customers.
  • Build sustainable relationships and trust with customer accounts through open, proactive and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.

Requirements of the candidate

  • Client-facing experience.
  • Familiarity with CRM and ticketing systems.
  • Customer orientation.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • IT technical background.

If you are interested send an email to with the following code on the subject: [2018/01/29-CSE]

Documents attached


Subscribe to our newsletter


Contact: Data controller:
Data protection officer:
Purpose and legal base: Sign-up for Situm Newsletter, only with consent.
Legitimation: Express consent of the interested party
Recipient: The data will not be transferred to third parties except for legal obligation.
Conservation period: As long as the interested party remain subscribed to SITUM newsletter (a link to unsubscribe is available in every newsletter that SITUM send).
Rights: The interested party may withdraw at any time their consent, as well as exercise their rights of objection, access, portability, rectification, limitation, data removal, and not to be the object of a decision based only on automated data processing, by writing to SITUM at the addresses specified.
Additional Information: You can find additional and detailed information on Data Protection in our privacy policy.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here. You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

Subscribing you accept the privacy informative and express your consent for the treatment”.