Ferrovial deploys at Malaga Airport a system developed with Situm's indoor positioning technology to manage the assistance service for people with reduced mobility (PRM)
Málaga airport handles more than 160.000 passengers with reduced mobility per year with a large number of qualified staff and specific equipment.
Earlier this year, the Innovation Department of Ferrovial Servicios España has introduced its indoor location system using smartphones. The developed system, made with Situm technology, has enabled two major applications:
- The solution guides visitors to their destination, helping them to search out all the facilities. The wayfinding app automatically locates the facility on the map, showing a route in which the user can reach the previously defined spot.
- To monitor users's locations in real time and obtain geo-analytics through a web platform. Trajectories, heat maps, positioning time and other useful data are also available in CSV format to be downloaded, processed and integrated into other management systems.
These solutions provide the work processes management and carry out their optimization, which has already considered as one of the main utilities of the system. The manager of Alicante and Murcia area and promoter of the project, Juan Vicente Ibáñez, valued positively the impact on the level of the operational efficiency, which was possible by receiving the precise knowledge of the time dedicated to each activity, as well as the concentration of the maintenance activities in certain areas.
Juan Vicente Ibañez. "Thanks to the analysis of the data provided by the system, the tool allows us to detect hot spots, optimize our workers' routes, reduce pre-operation times and optimize our own resources".
After validating the system, the company has quickly developed this functionality. They applied it in a system to manage the service of assistance and guidance for people with reduced mobility at Malaga Airport system to manage the service of assistance and guidance for people with reduced mobility at Malaga Airport.
Qualified staff and specific equipment attend more than 160.000 passengers with reduced mobility per year at Malaga Airport. The dimension of the service, provided in large and complex installations by dozens of PMR agents, requires quality information in real time to ensure the optimal execution. Knowing which agents are available in real time and which is their exact location is crucial to coordinate the workforce in the most efficient way. In the same way, the activity register helps to identify the areas and the time that complications have token, besides adjust the staff availability and distribution according to the work peaks.
For all these reasons, Ferrovial has developed and deployed its PMR service management system by geolocation, promptly verifying the significant improvements in productivity and efficiency.
After the successful implementation of the system, Ferrovial's plans include extending this innovate system to other airports and facilities where it provides different facility management services.